Australia Post is making every effort to minimise delays and apologises for the inconvenience.
The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.
If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.
If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here
Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.
Australia (Standard Delivery)
$10 (Orders under $100)
FREE (Orders over $100)
1-6 Business Days to metro areas
5-13 Business Days to rural areas
2-5 business days for select* destinations.
*Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here
New Zealand (Australia Post International) Free on all orders over $100
5-10 business days from dispatch
New Zealand (DHL Express)
3-7 business days from dispatch
International for international delivery please contact email@example.com and we can organise it for you.
Extra costs will apply depending on location